Customer Success Manager – Chinese Speaker

Herzliya

Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for our Customer Success Manager China position. This is an opportunity to be AppsFlyer’s eyes and ears with the clients in China. Help them work through their issues. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, you’re there to ensure that our customers are more successful.

Responsibilities
  • Ability to manage clients’ accounts on all levels: technical, business, support, and product
  • Work with clients directly
  • Handle new feature releases
  • Provide client feedback internally
  • Provide client training and webinars
  • Upsell existing clients 
  • Introduce new features

Minimum Qualifications
  • Chinese – mother tongue level
  • Product management sense/familiarity
  • Web marketing and digital advertising experience
  • Mobile (iOS, Android) advertising experience 
  • Some technical background
  • Strong business level spoken and written English

Preferred Qualifications
    • Availability to work Monday – Friday
    • Being introduced by an AppsFlyer team member

AppsFlyer is only successful if our clients are. We believe in the personal touch. That’s why our highly trained team of customer success managers works closely with clients to understand their needs and help them be successful. They spring into action from the start and see the client through every stage: ensuring a smooth onboarding process, teaching best practices and making sure implementations are done correctly.