Appsflyer metrics

App marketing metrics comparison

App marketing is all about the data - but how do you know what to measure? Quickly compare metrics to be sure you're tracking what matters, giving you confidence in your campaign decisions.

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Churn rate VS Return on investment (ROI)

Description
Churn rate
Your churn rate is the percentage of users who stop using your product or service within a defined timescale.
Return on investment (ROI)
Marketing ROI measures the revenue generated by your marketing activities.
Target audience
Churn rate
App owners, marketers, and product managers
Return on investment (ROI)
App owners and marketers
Benefits
Churn rate

• Shows how effective you are (or not) at retaining users
• Provides insight into when and why users leave, so you can improve the experience
• Can highlight issues in the marketing funnel, eg poor targeting or an ill-defined proposition

Return on investment (ROI)

• Provides a high-level view of marketing spend and its effectiveness
• Helps justify marketing activity
• Informs long-term strategic planning and budget allocation

How to calculate
Churn rate
Number of users lost in period X
Total number of users at start of period X
x 100
Return on investment (ROI)
Sales growth - Marketing spend
Marketing spend
How to improve it?
Churn rate

• Improve the user experience and invest in customer service
• Gather user feedback to improve your offering
• Ensure your ad messaging aligns with the product experience (set realistic expectations)
• Review your audiences and channels to ensure you’re reaching your ideal users

Return on investment (ROI)

• Ensure accurate attribution data
• Measure what matters and avoid vanity metrics
• Look at the whole funnel

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Churn rate
Return on investment (ROI)
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