Appsflyer metrics

App marketing metrics comparison

Find out how your mobile app campaigns are performing compared to your competitors with the industry’s most comprehensive benchmarking data

Start comparing
VS

Churn rate VS View-through rate (VTR)

Description
Churn rate
Your churn rate is the percentage of users who stop using your product or service within a defined timescale.
View-through rate (VTR)
VTR measures the percentage of users who watched a video ad to the end.
Target audience
Churn rate
App owners, marketers, and product managers
View-through rate (VTR)
Advertisers
Benefits
Churn rate

• Shows how effective you are (or not) at retaining users
• Provides insight into when and why users leave, so you can improve the experience
• Can highlight issues in the marketing funnel, eg poor targeting or an ill-defined proposition

View-through rate (VTR)

• Shows high-level engagement wtih your video
• Indicates how many users have seen your full message, including call to action
• Tells you where users are dropping out, so you can refine your video for better engagement

How to calculate
Churn rate
Number of users lost in period X
Total number of users at start of period X
x 100
View-through rate (VTR)
Total completed views
Total measured impressions
x 100
How to improve it?
Churn rate

• Improve the user experience and invest in customer service
• Gather user feedback to improve your offering
• Ensure your ad messaging aligns with the product experience (set realistic expectations)
• Review your audiences and channels to ensure you’re reaching your ideal users

View-through rate (VTR)

• Optimize ad placement to ensure you’re reaching the most relevant audience
• Keep video ads brief – no more than a minute, and ideally nearer 30 seconds
• Ensure your video loads fast and grabs attention in the first few seconds

Read more
Churn rate
View-through rate (VTR)

Ready to start working with the
most trusted name in the industry?