Episode summary

Anthony Mavromatis is Head of Enterprise Customer Data Science and Platforms at American Express.

As one of their machine learning experts, he discusses how AmEx has spent years building out technology that promises to change how it operates internally, how it corrals and leverages endless data, and how it interacts directly with customers.

Mavromatis believes machine learning will revolutionize many industries and eventually reshape the workforce, but he also notes how resistant some companies may be to change.