Telefónica is a Spanish multinational broadband and telecommunications provider with operations in Europe, Asia, and North, Central and South America. Operating globally, it is one of the largest providers in the world. Telefónica’s in-house Innovations Team is tasked with exploring new markets and opportunities using the “Lean” approach to both product development and marketing activation.
Telefónica’s Innovation Team wanted to generate innovative products and services around the automotive and insurance market, based on new technologies such as big data. Towards this end, they created the Drivies app, wherein users can track their driving behaviour, compete with friends and earn insurance discounts by driving responsibly. The Innovation Team sought to understand and ultimately predict user behavior, as well as optimize user acquisition and user experience in the new app. They needed real-time mobile attribution and analytics to quickly understand the impact of every test and variable on user behavior.
Using the Lean methodology, the Telefónica Innovations Team set testable hypotheses that would yield a better understanding of user behavior and business performance. The marketing and product teams collaborated closely to define each test, using AppsFlyer’s mobile attribution and analytics to understand how each variable impacted user behavior. Tests spanned everything from user acquisition sources and messaging, through in-app components and behavior. By measuring the impact of each variable on marketing performance, user behavior and retention the team gained quick, actionable behavioral and performance insights.
AppsFlyer’s real-time attribution and mobile measurement provided the Telefónica teams with unparalleled agility. This allowed the product and marketing teams to set up new test variables on the fly, measuring their impact and optimizing their marketing and app performance in real time. Furthermore, the rich behavioral insights that the Telefónica Innovations Team gleans from their AppsFlyer data continues to inform their overall market strategy on a weekly basis.