Appsflyer metrics

App marketing metrics comparison

App marketing is all about the data - but how do you know what to measure? Quickly compare metrics to be sure you're tracking what matters, giving you confidence in your campaign decisions.

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Customer acquisition cost (CAC) VS Uninstall rate

Description
Customer acquisition cost (CAC)
CAC shows how much you spend to win a single new customer.
Uninstall rate
Your uninstall rate is the percentage of users who remove your app from their device within a defined timeframe.
Target audience
Customer acquisition cost (CAC)
App owners, marketers, and product managers
Uninstall rate
App owners, marketers, and product managers
Benefits
Customer acquisition cost (CAC)

• Shows the effectiveness of your acquisition efforts
• Guides decisions on where to allocate budget for best results (and where you’re wasting your money)
• Helps you assess business profitability when compared against LTV

Uninstall rate

• Shows how effective you are (or not) at retaining users
• Provides insight into when and why users leave, so you can improve the overall experience
• Can highlight issues in the marketing funnel, eg poor targeting or an ill-defined proposition

How to calculate
Customer acquisition cost (CAC)
Total sales & marketing cost
Number of customers
Uninstall rate
Number of uninstalls in time period X
Number of installs in time period X
x 100
How to improve it?
Customer acquisition cost (CAC)

• Make the most of your owned media to keep acquisition costs down
• Implement a referral program to bring in more customers for free
• Re-engage existing customers to boost retention
• Review your audiences and channels, and allocate budget where it’s most effective

Uninstall rate

• Identify the point where users uninstall and improve that part of the journey
• Improve your onboarding to keep users engaged
• Test app functionality and optimize it based on feedback
• Review your channels and creatives to ensure the app is meeting expectations

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Customer acquisition cost (CAC)
Uninstall rate
Background
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