Appsflyer metrics

App marketing metrics comparison

App marketing is all about the data - but how do you know what to measure? Quickly compare metrics to be sure you're tracking what matters, giving you confidence in your campaign decisions.

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Retention rate VS Uninstall rate

Description
Retention rate
Retention rate measures the percentage of customers or users your business or product retains (keeps) over a given period.
Uninstall rate
Your uninstall rate is the percentage of users who remove your app from their device within a defined timeframe.
Target audience
Retention rate
App owners, marketers and product managers
Uninstall rate
App owners, marketers, and product managers
Benefits
Retention rate

• Helps you understand the performance of your app and particular campaigns
• Helps you determine why users leave, so you can reduce churn and increase lifetime value
• Useful in analyzing customer service

Uninstall rate

• Shows how effective you are (or not) at retaining users
• Provides insight into when and why users leave, so you can improve the overall experience
• Can highlight issues in the marketing funnel, eg poor targeting or an ill-defined proposition

How to calculate
Retention rate
Number of users at end of period - Number of users acquired during period
Number of users at start of period
x 100
Uninstall rate
Number of uninstalls in time period X
Number of installs in time period X
x 100
How to improve it?
Retention rate

• Set realistic user expectations
• Gather user feedback and use product data to analyze behavior
• Map out your user journeys and improve onboarding
• Keep re-engaging with users and reward loyalty

Uninstall rate

• Identify the point where users uninstall and improve that part of the journey
• Improve your onboarding to keep users engaged
• Test app functionality and optimize it based on feedback
• Review your channels and creatives to ensure the app is meeting expectations

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Retention rate
Uninstall rate
Background
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