Appsflyer metrics

App marketing metrics comparison

App marketing is all about the data - but how do you know what to measure? Quickly compare metrics to be sure you're tracking what matters, giving you confidence in your campaign decisions.

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Churn rate VS Cost per action (CPA)

Description
Churn rate
Your churn rate is the percentage of users who stop using your product or service within a defined timescale.
Cost per action (CPA)
CPA is a pricing model in which marketers pay ad networks or media sources when a user takes a particular action (such as completing a purchase or registration) inside of an app, after engagement with an ad.
Target audience
Churn rate
App owners, marketers, and product managers
Cost per action (CPA)
Advertisers and publishers
Benefits
Churn rate

• Shows how effective you are (or not) at retaining users
• Provides insight into when and why users leave, so you can improve the experience
• Can highlight issues in the marketing funnel, eg poor targeting or an ill-defined proposition

Cost per action (CPA)

• Helps with attribution – shows which sources drive action for pure performance measurement
• Shows the value of users further down the funnel
• For media sources, attracts high-performance marketers

How to calculate
Churn rate
Number of users lost in period X
Total number of users at start of period X
x 100
Cost per action (CPA)
Total advertising cost in time period X
Number of desired actions taken in time period X
How to improve it?
Churn rate

• Improve the user experience and invest in customer service
• Gather user feedback to improve your offering
• Ensure your ad messaging aligns with the product experience (set realistic expectations)
• Review your audiences and channels to ensure you’re reaching your ideal users

Cost per action (CPA)

• Make sure you’re reaching the right audience
• Improve your creative to drive action
• Raise your ad quality score
• Protect yourself from fraud

Read more
Churn rate
Cost per action (CPA)
Background
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