Appsflyer metrics

App marketing metrics comparison

App marketing is all about the data - but how do you know what to measure? Quickly compare metrics to be sure you're tracking what matters, giving you confidence in your campaign decisions.

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Churn rate VS Click-through rate (CTR)

Description
Churn rate
Your churn rate is the percentage of users who stop using your product or service within a defined timescale.
Click-through rate (CTR)
CTR is a marketing metric that measures how often a link, ad, or email is clicked in relation to how many times it’s shown.
Target audience
Churn rate
App owners, marketers, and product managers
Click-through rate (CTR)
Advertisers and publishers
Benefits
Churn rate

• Shows how effective you are (or not) at retaining users
• Provides insight into when and why users leave, so you can improve the experience
• Can highlight issues in the marketing funnel, eg poor targeting or an ill-defined proposition

Click-through rate (CTR)

• Offers an easy way to identify your top-performing channels and creatives
• Indicates where a campaign isn’t having the desired impact
• Informs your Google Ads quality score

How to calculate
Churn rate
Number of users lost in period X
Total number of users at start of period X
x 100
Click-through rate (CTR)
Number of click-throughs
Total number of impressions
x 100
How to improve it?
Churn rate

• Improve the user experience and invest in customer service
• Gather user feedback to improve your offering
• Ensure your ad messaging aligns with the product experience (set realistic expectations)
• Review your audiences and channels to ensure you’re reaching your ideal users

Click-through rate (CTR)

• Research your audience and build strong personas
• Invest in creatives that resonate with your audience – show how you solve their problems
• Continually test and refine your campaigns

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Churn rate
Click-through rate (CTR)
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