Appsflyer metrics

App marketing metrics comparison

App marketing is all about the data - but how do you know what to measure? Quickly compare metrics to be sure you're tracking what matters, giving you confidence in your campaign decisions.

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Churn rate VS Engagement rate

Description
Churn rate
Your churn rate is the percentage of users who stop using your product or service within a defined timescale.
Engagement rate
Engagement rate measures how much users interact with your app.
Target audience
Churn rate
App owners, marketers, and product managers
Engagement rate
App owners, marketers, and product managers
Benefits
Churn rate

• Shows how effective you are (or not) at retaining users
• Provides insight into when and why users leave, so you can improve the experience
• Can highlight issues in the marketing funnel, eg poor targeting or an ill-defined proposition

Engagement rate

• Reflects the quality and relevance of your app
• Provides an insight into user behavior – what do they value most?
• Highlights opportunities to improve retention and grow revenue

How to calculate
Churn rate
Number of users lost in period X
Total number of users at start of period X
x 100
Engagement rate
Engagement rate takes into account various metrics such as active users, app opens, session length, session intervals, behavior flow, conversion, communication, and retention rates.
How to improve it?
Churn rate

• Improve the user experience and invest in customer service
• Gather user feedback to improve your offering
• Ensure your ad messaging aligns with the product experience (set realistic expectations)
• Review your audiences and channels to ensure you’re reaching your ideal users

Engagement rate

• Optimize your onboarding strategy so users understand the true value of your app
• Engage and re-engage users through multiple channels: push notifications, in-app notifications, emails, and SMS
• Use deep links for a seamless user experience

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Churn rate
Engagement rate
Background
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